Support

If you have a question, a bug to report, a feature idea, or anything you're not happy with, you have two ways to reach us. Both go to a real person who reads them daily.

1. Email

Send a note to [email protected]. This is the fastest way for anything urgent, anything you'd rather discuss directly, or anything that's blocking you from using the app (login problems, account issues, billing questions, technical errors).

I check this email daily and respond within 48 hours, usually sooner. If you've gone more than 48 hours without a reply, send a follow-up. Email can occasionally get filtered.

2. Coach Chat (Logged-in Users)

Inside Miles Further, the Coach chat doubles as a support channel. Start your message with one of these prefixes and the system routes it appropriately:

Every prefixed message gets logged with a reference number (format: MF-NNNN) and reviewed. When your issue is resolved, you'll see a notification the next time you open the Coach chat.

If you're not signed in or your account is locked, use email above. The Coach chat requires an active login.

What to Include

For bug reports especially, including the following speeds things up:

• What page you were on
• What you were trying to do
• What happened instead
• Whether you were on a phone or a computer
• A screenshot if you can capture one

About Privacy and Your Data

Support conversations are read and reviewed. If you describe an issue that includes personal information (training history, health context, anything else), that information stays subject to the same protections described in our Privacy Policy. We do not share support correspondence with third parties.

For Strava-Specific Questions

If your question is about how Miles connects to Strava, what data we read, or how to revoke access:

• The Privacy Policy section on Training Data (via Strava) describes the data we access and the three ways to revoke our access.
• You can disconnect Strava from Miles at any time on the Account page, with the choice of keeping or deleting your imported history.
• You can also revoke Miles directly from Strava's own app settings. Our webhook receives the revocation in real time and automatically purges your Strava-sourced data.

Response Times

• Email: within 48 hours, usually sooner
• Bug Reports and Not Happy tickets: reviewed daily and prioritized
• Feature Requests: logged and considered; no individual response promised
• Product Questions: Miles often answers immediately from the product knowledge base; if Miles is uncertain, the question is flagged for human review

Other Useful Pages

• Privacy Policy
• Terms of Service
• Health and Training Disclaimer